Weeks of 7/30/24 - 8/20/24

Shipped Features 🛳️

These features are all live in production - go ahead and try them out!

• Zendesk Integration: Inari directly integrates with Zendesk now - connect specific groups and Inari will ingest support conversations and automatically analyze it for problems and opportunities on an hourly basis moving forward.
• Github Integration: Inari directly integrates with Github Issues now - open source teams can ingest open issues from various repositories as new pieces of feedback, making it easier to cluster frequent inbound requests.
• Merge Similar Insights: We’ve also added a workflow to search for then dedupe semantically similar insights. Select one or more insights, we’ll run an embeddings search across your existing insights, then you can select the few that you want to merge.
• Increased Credits, Reduced Prices: We’ve improved pricing for paid users on two fronts: we bumped each credit from 400 characters to 500 and doubled the volume of credits provided on each plan (1K → 2K on startup, 10K → 20K on growth).
• Revamped Landing Page: We’ve updated Inari’s landing page with all the recent product improvements made over the last few months.

Ongoing Prototypes 👀

Discovery Feed Improvements

We’re shipping daily, weekly, and monthly time period summaries in the feed in the coming week. If there are specific filters, metrics, or cards you’d like to see, please send us ideas!

Gong Integration

We’re working on Gong as our 1st direct integration for call recordings - this will ingest call transcripts and automatically analyze sales conversations for top blockers and feature requests so it’s easier for teams to measure and prioritize sales concerns.

Prototyping use cases for Chat

We’re scoping out how to bring a chat or improved doc interface into Inari to make it easier for users to search for ad-hoc information, synthesize takeaways into new insights and issues, and better brainstorm and prioritize. We’d love to hear about use cases or needs to consider here!