Weeks of 8/21/24 - 9/13/24
Shipped Features 🛳️
These features are all live in production - go ahead and try them out!
- Voice of Customer Reports: Inari now clusters all useful customer quotes on a daily, weekly, and monthly basis then shares a summary report in the feed and email. This includes metrics around volume and sentiment plus takeaways with citations that inspired them. Each user can opt out of emails in the settings page.
- Gong Integration: You can now directly integrate Gong with Inari to ingest all sales call transcripts from specific workspaces. Inari will automatically analyze each conversation for useful customer quotes, sales blockers, feature requests, and praises.
- Ingest emails as feedback through Slack: If you want to forward emails as feedback into Inari, you can now do so through Slack. In a Slack channel, you can click
Integrations then Send emails to this channel then forward emails there. Then you can use the existing Slack integration with Inari to ingest those emails as feedback moving forward.
- Accounting for teammates and competitors in feedback analysis: Inari now looks for internal teammates and competitor names in the feedback content and metadata and either filters or adjusts its analysis accordingly. You can set the internal domain and competitor names in the
Organizations tab in Settings .
- Improved feedback analysis by type: Inari now treats each feedback type differently depending on what’s selected, so each type will see more accurate and relevant responses if it’s a feedback, sales call, support exchange, or other type.
Ongoing Prototypes 👀
Connect CRM and ingest accounts + companies
We’re working on directly connecting CRMs with Inari then automatically enriching all feedback, insights, and issues with that context. For example: we’ll pull in values such as Deal Size and Stage to make it easier to prioritize and segment based on GTM fields. We’re starting with HubSpot this week and open to hearing requests on how the integration should work.
Sync and enrich external backlogs
We’ve kicked off work on ingesting backlogs from external tools like Jira, Linear, and Monday.com then enriching those issues with context and metrics from your connected feedback. Let us know which specific sources and context would be most helpful!
Weeks of 7/30/24 - 8/20/24
Shipped Features 🛳️
These features are all live in production - go ahead and try them out!